Training and Support
Behind every successful business there is a successful business system. Systems are a key factor to the success of any profitable business; systems are especially important for the long term growth and success of each individual location and the company as a whole. As a franchisee you will attend the two week long BUZZ College. We will provide one week of training at our corporate headquarters in beautiful San Diego, CA and also come to your location for one week of on-site training and support prior to the grand opening and your first day in business.
The corporate headquarters session of BUZZ College is both in classroom training and hands on development and technical assistance. This unique training opportunity focuses on the key fundamentals of operating a successful Better Buzz Coffee Company franchise.
The on-site portion of BUZZ college provides every new franchisee with set up of location and organization of store products, hands on drink preparation, initial customer service, and more. A Better Buzz Coffee Company consultant will be available for the grand opening of your Better Buzz Coffee franchise for up to the first three days of business.
Course completion and certification for the franchisees and key managers is required prior to the grand opening.
Grand Opening Assistance and Support
During the process of starting your new Better Buzz Coffee Company franchise, you will receive unparalleled support in the various aspects and areas of:
Menu Development Based on Location and Geographic Region:
- Menu pricing
- Products offered
- Displays
Design and Fabrication of Facility, Cart or Kiosk:
- Layout
- Look
- Functionality
- Efficiency
- Permits
- Construction
Operations:
- Hours of operation
- Shift changes
Customer Service:
- Resolving issues
- Training employees
- Management systems
Roasting:
- Regional tastes and cupping
- Proper roasting procedures
- Espresso roasts and taste preferences
Freshness:
- Shelf life and how to store whole bean retail coffees
- Proper storage of all dry good products
- First in, first out inventory procedure to eliminate waste
POS Displays:
- Monthly promotions
- Specialty items
- Pastries and biscottis
Developing a Team:
- Management
- Cash handling
- Theft
- Employee training and hiring
- Product waste
Drink Preparation:
- Consistency
- Efficiency
- Quality
Marketing:
- Advertising
- Promotions
- Monthly specials
Ongoing Support:
- Consulting
- Product
- Daily resolution issues
Brand Recognition:
- Marketing and promotional items to gain brand recognition in your area
- Employee uniforms and branded clothing
- Retail sales of branded items i.e. shirts, mugs, coffee etc.
